Set up your Jezweb email in Mozilla Thunderbird

This guide adds your Jezweb-hosted email address to Mozilla Thunderbird on Windows or Mac. You’ll need your email address and password — if you can’t find them, email us and we’ll resend them securely.

Thunderbird is free and available at thunderbird.net.

Your settings

The steps

1. Open Thunderbird. If this is your first time, the account setup screen opens automatically. Otherwise, go to File → New → Existing Mail Account.

2. Enter your name, your full email address, and your email password. Click Continue.

3. Thunderbird will search for your mail settings automatically. It may find some settings but the ports or security settings may be wrong. Click Manual config to enter them yourself.

4. In the manual config screen, set:

   • Account type: IMAP
   • Incoming server: ax.email, port 993, security SSL/TLS
   • Outgoing server: ax.email, port 465, security SSL/TLS
   • Username (both): your full email address
   • Authentication: Normal password

5. Click Re-test to confirm Thunderbird can connect, then click Done.

6. Your inbox will appear in the left panel. Thunderbird may ask you to confirm a security certificate — click Accept or Confirm to proceed.

Sending not working?

If mail arrives but won’t send, go to Tools → Account Settings → Outgoing Server (SMTP), select the ax.email server, and click Edit. Check that Port is 465 and Connection security is SSL/TLS, with your full email address in the User Name field.