# Jezweb Help

> Plain-English help for Jezweb clients — email setup, domains, websites, hosting, security and billing. Jezweb Pty Ltd, Newcastle, Australia. Support: help@jezweb.net · 1300 024 766.

Every article below is available as raw markdown by appending .md to its URL.

## Email

- [Set up your Jezweb email on iPhone or iPad](https://help.jezweb.com/email/setup-email-iphone.md): Add your Jezweb-hosted email account to the Mail app on an iPhone or iPad, step by step with screenshots.
- [Set up your Jezweb email on Android](https://help.jezweb.com/email/setup-email-android.md): Add your Jezweb-hosted email account to the Gmail app on an Android phone or tablet, step by step with screenshots.
- [Set up your Jezweb email in Outlook on Windows](https://help.jezweb.com/email/setup-email-outlook-windows.md): Add your Jezweb-hosted email to classic Outlook on Windows using IMAP, step by step with screenshots.
- [Set up your Jezweb email in Outlook on Mac](https://help.jezweb.com/email/setup-email-outlook-mac.md): Add your Jezweb-hosted email to Outlook on a Mac using IMAP, step by step with screenshots.
- [Set up your Jezweb email in Apple Mail on Mac](https://help.jezweb.com/email/setup-email-apple-mail-mac.md): Add your Jezweb-hosted email account to the Apple Mail app on a Mac, step by step.
- [Check your email anywhere with webmail](https://help.jezweb.com/email/use-webmail.md): Log in to your Jezweb email from any web browser using the Axigen webmail interface at ax.email.
- [Set an out-of-office reply](https://help.jezweb.com/email/ax-email-out-of-office.md): Turn on an automatic out-of-office (vacation) reply in your Jezweb webmail so people who email you get a response while you're away.
- [Fix the most common email problems](https://help.jezweb.com/email/fix-common-email-problems.md): Practical steps for dealing with spam, security threats, configuration errors, and storage issues with your Jezweb email.
- [Set up your Jezweb email in Mozilla Thunderbird](https://help.jezweb.com/email/setup-email-thunderbird.md): Add your Jezweb-hosted email account to Thunderbird on Windows or Mac, step by step.
- [Forward your email to another address](https://help.jezweb.com/email/ax-email-forwarding.md): Automatically send a copy of your incoming Jezweb email to another address, like a Gmail or work account, using webmail filters.
- [Protect your inbox from spam and scams](https://help.jezweb.com/email/protect-your-inbox.md): Practical steps to reduce spam and spot scam emails before they cause harm.
- [Change your email password](https://help.jezweb.com/email/ax-email-change-password.md): Change the password on your Jezweb email account from webmail, and what to do on your phone and computer afterwards.
- [What happens to your email when you sell your business](https://help.jezweb.com/email/email-when-selling-a-business.md): How to protect your personal contacts and communications before you transfer a business to a new owner.
- [Add an email signature](https://help.jezweb.com/email/ax-email-signature.md): Set up a signature in your Jezweb webmail so your name, business and phone number are added to the bottom of your messages automatically.
- [Set an out-of-office reply in Rackspace webmail](https://help.jezweb.com/email/rackspace-out-of-office.md): How to enable an automatic out-of-office reply in Rackspace webmail while you're still on that platform.
- [Stop good mail going to spam (and block senders)](https://help.jezweb.com/email/ax-email-spam-settings.md): Use the whitelist and blacklist in your Jezweb webmail to make sure a trusted sender always gets through, or to block someone for good.
- [Set up email forwarding in Rackspace webmail](https://help.jezweb.com/email/rackspace-email-forwarding.md): How to automatically forward incoming emails to another address while you're still on the Rackspace platform.
- [Sort incoming email automatically with filters](https://help.jezweb.com/email/ax-email-filters.md): Use filters in your Jezweb webmail to automatically move, copy, mark or forward incoming email — like sending all your newsletters straight to their own folder.
- [Common settings in Rackspace webmail](https://help.jezweb.com/email/rackspace-webmail-settings.md): How to change your display name, time zone, signature, and password in Rackspace webmail.
- [Webmail layout, dark mode and display settings](https://help.jezweb.com/email/ax-email-display-settings.md): Change how your Jezweb webmail looks — reading pane position, dark mode, language and timezone — using the quick menu and the Interface settings.
- [Webmail keyboard shortcuts](https://help.jezweb.com/email/ax-email-keyboard-shortcuts.md): Handy keyboard shortcuts for getting around your Jezweb webmail faster — reply, forward, send, archive and more.

## Domains & DNS

- [What a domain name actually is](https://help.jezweb.com/domains/what-is-a-domain-name.md): A plain-English explanation of what a domain name is and how to choose one.
- [Transferring a domain to a new owner](https://help.jezweb.com/domains/transfer-domain-ownership.md): What's involved when a domain name needs to change hands, such as when a business is sold.
- [Direct .au domain names explained](https://help.jezweb.com/domains/direct-au-domains.md): What direct .au domains are, who can get one, and how priority works.

## Your website

- [Clear your browser's cache (when a site looks wrong)](https://help.jezweb.com/website/clear-your-browser-cache.md): Force your browser to load the latest version of a page when something looks out of date or broken.
- [Find your website enquiries](https://help.jezweb.com/website/find-your-website-enquiries.md): How to view form submissions from your website, whether you use Gravity Forms or Elementor Forms.
- [Your website is live — what now?](https://help.jezweb.com/website/website-launch-checklist.md): A practical checklist of things worth doing in the weeks after your website goes live.
- [WooCommerce support — what we cover](https://help.jezweb.com/website/woocommerce-support.md): What Jezweb can help with on an existing WooCommerce store, and how ad-hoc support works.
- [Why WooCommerce skips order numbers](https://help.jezweb.com/website/woocommerce-order-numbers.md): Order numbers in WooCommerce aren't sequential — here's why that's normal and what to do if you need them to be.
- [Process a WooCommerce order](https://help.jezweb.com/website/woocommerce-process-an-order.md): How to view, update and complete customer orders in WooCommerce — and where to find the refund option.
- [Add a new product in WooCommerce](https://help.jezweb.com/website/woocommerce-add-a-product.md): How to create a simple product in your WooCommerce store — title, price, image and publish.
- [Edit product prices and stock in WooCommerce](https://help.jezweb.com/website/woocommerce-edit-prices-and-stock.md): How to quickly change a product's price or stock level using Quick Edit or the full product editor.
- [Put a WooCommerce product on sale](https://help.jezweb.com/website/woocommerce-put-a-product-on-sale.md): How to add a sale price to a product and optionally schedule when the sale starts and ends.
- [Add a discount coupon in WooCommerce](https://help.jezweb.com/website/woocommerce-discount-coupons.md): How to create and configure a percentage or fixed-amount discount coupon in WooCommerce.
- [Change shipping prices in WooCommerce](https://help.jezweb.com/website/woocommerce-change-shipping-prices.md): How to view and update flat-rate shipping costs in WooCommerce shipping zones — and when to ask us for help.
- [Log in to your WordPress website](https://help.jezweb.com/website/log-in-to-your-website.md): How to reach your WordPress admin area and what to do if you forget your password.
- [Your WordPress dashboard](https://help.jezweb.com/website/your-wordpress-dashboard.md): A plain-English tour of the WordPress admin area — what each menu item does and what to leave alone.
- [Edit text on a page](https://help.jezweb.com/website/edit-text-on-a-page.md): How to find a page, open the editor, change some text, and save your changes.
- [Add or change images](https://help.jezweb.com/website/add-or-change-images.md): How to upload images to the Media Library and swap an image on a page.
- [Add a blog post](https://help.jezweb.com/website/add-a-blog-post.md): How to write and publish a new blog post, including categories and a featured image.
- [Add a new user](https://help.jezweb.com/website/add-a-new-user.md): How to create a WordPress login for a staff member and choose the right role.
- [Update your business details site-wide](https://help.jezweb.com/website/update-business-details-site-wide.md): Where to find and update contact details, opening hours, and other information that appears across your whole site.
- [Edit a page with the block editor](https://help.jezweb.com/website/edit-a-page-with-the-block-editor.md): A full walkthrough of Gutenberg — blocks, the toolbar, the sidebar, and saving.
- [Undo mistakes and restore earlier versions](https://help.jezweb.com/website/undo-mistakes-revisions.md): How to undo recent edits with Ctrl+Z and how to restore a previous version of a page using WordPress revisions.
- [Edit a page with Elementor](https://help.jezweb.com/website/edit-a-page-with-elementor.md): Open the Elementor editor, drag widgets onto your page, edit their content, and save your changes.
- [Change images in Elementor](https://help.jezweb.com/website/change-images-in-elementor.md): Replace an image on your Elementor page by choosing a new one from the media library or uploading your own.
- [Undo mistakes in Elementor](https://help.jezweb.com/website/undo-mistakes-in-elementor.md): Step backwards through your edits using Elementor's History panel, or restore an older saved version with Revisions.
- [My page looks broken](https://help.jezweb.com/website/my-page-looks-broken.md): What to check when a page built with Elementor looks wrong, overlaps, or shows missing content.
- [Find your Gravity Forms entries](https://help.jezweb.com/website/find-your-form-entries-gravity-forms.md): How to view, search, and open individual form submissions in Gravity Forms.
- [Change who receives form notification emails](https://help.jezweb.com/website/change-form-notification-emails.md): How to add or update the email addresses that get notified when someone submits a Gravity Forms form.
- [Edit form fields safely](https://help.jezweb.com/website/edit-form-fields-safely.md): How to add, relabel, and configure fields in the Gravity Forms editor — and what to avoid to prevent breaking notifications.
- [Export form entries to a spreadsheet](https://help.jezweb.com/website/export-form-entries.md): How to download your Gravity Forms submissions as a CSV file you can open in Excel or Google Sheets.

## Hosting

- [What's included in your Jezweb hosting](https://help.jezweb.com/hosting/whats-included-in-hosting.md): A plain list of what's covered in your hosting plan and what gets quoted separately.
- [Website hosting, explained simply](https://help.jezweb.com/hosting/hosting-explained.md): What website hosting actually is and the main types — without the jargon.
- [My website is down — what to check first](https://help.jezweb.com/hosting/my-website-is-down.md): Three quick checks that tell you whether your website is really offline, and what to send us so we can fix it fast.
- [How your website is backed up](https://help.jezweb.com/hosting/how-your-website-is-backed-up.md): Your Jezweb-hosted website is backed up automatically every night, with two weeks of restore points — here's how it works and how to ask for a restore.

## Security

- [Use a password manager (and why we insist)](https://help.jezweb.com/security/use-a-password-manager.md): Why a password manager is one of the most important security tools a small business owner can use.
- [Domain renewal scams to watch for](https://help.jezweb.com/security/domain-renewal-scams.md): How to recognise fake domain renewal invoices and Chinese domain scam emails, and what to do when one arrives.
- [Reporting spam and scams in Australia](https://help.jezweb.com/security/report-spam-and-scams.md): Who to contact in Australia when you receive spam or fall victim to a scam.
- [Think your website's been hacked?](https://help.jezweb.com/security/my-site-might-be-hacked.md): Signs that your website may have been compromised, what to do first, and how we can help.

## Billing & account

- [What's billable and what's included](https://help.jezweb.com/billing/whats-billable.md): How Jezweb determines what time is billed to your project and what isn't.
- [How to pay your invoice](https://help.jezweb.com/billing/pay-your-invoice.md): Pay any Jezweb invoice online by card in under a minute — all you need is the invoice number from the invoice we emailed you.

## Get support

- [How to get support (and get the fastest answer)](https://help.jezweb.com/support/get-support.md): How to reach the Jezweb team and what to include in your message so we can help you quickly.