Set up email forwarding in Rackspace webmail

Note: Rackspace email is being phased out for Jezweb clients. If you’d like to move to our current email platform sooner, contact us.

This guide is for clients whose email is still hosted on Rackspace. Forwarding sends a copy (or all copies) of your incoming mail to another email address.

The steps

1. Go to apps.rackspace.com and sign in with your full email address and password.

2. Click the Settings icon (gear icon, top right of the screen).

3. Select Incoming Email from the left menu, then click Auto-Forward.

4. Enter the email address you want to forward to in the Forward to field.

5. Choose whether to Keep a copy of messages in this mailbox — tick this unless you only want mail to go to the forwarding address.

6. Click Save.

All new incoming messages will now be forwarded to the address you entered.

Stopping the forward

Follow the same steps, clear the Forward to field, and click Save.