My website is down — what to check first

Seeing an error instead of your website is stressful — but more often than not, the site is fine and something between you and it is having a moment. Three quick checks will tell you which it is.

1. Try another device or network

Open your website on your phone — but first switch wi-fi off so it uses mobile data. That checks your site over a completely different connection.

• Works on your phone? Your website is up. The problem is local — your office internet, a router that needs a restart, or a cached page on your computer.
• Down on both? Keep going.

2. Refresh properly

Your browser may be showing you an old, broken copy of the page.

1. Hold Shift and click your browser’s reload button (or press Ctrl + F5 on Windows, Cmd + Shift + R on a Mac).
2. Still odd? Clear your browser cache and try again.

3. Check the exact error

What the page says matters — take a screenshot of it. “This site can’t be reached” points to a different cause than a “500” error or a security warning, and seeing the exact wording saves us a round of questions.

Then tell us

If it’s down on multiple devices, contact us straight away — email help@jezweb.net or call 1300 024 766 — and include:

• Your website address
• The screenshot of the error
• When you first noticed it

Don’t assume someone else has reported it. A quick message means we’re on it sooner, and we can usually tell you within minutes whether it’s the site, the domain, or something local to you.