How your website is backed up

If your website is hosted with Jezweb, backups are not something you need to set up, remember, or pay extra for. They happen automatically, every night.

What happens automatically

• A full backup of your website runs every night — all your files, images and the database that holds your pages, posts and orders.
• The last 14 days of backups are kept, so we can wind your site back to any night in the past two weeks.
• Backups are stored separately from your website, so a problem with the site doesn’t take the backups with it.

When backups save the day

• A page was accidentally deleted or an edit went badly wrong
• A plugin update broke something overnight
• Content was changed and nobody is sure when or how

We can restore the whole site, or just the files or just the database — which means a broken page can often be wound back without losing the orders or enquiries that arrived since.

What to do if you need a restore

1. Stop editing. More changes make it harder to pick the right restore point.
2. Contact us with what happened and roughly when things were last right — “it was fine Tuesday afternoon” is exactly the kind of detail that helps.
3. We’ll pick the right restore point and confirm with you before winding anything back, so nothing newer gets lost by surprise.

Before a big change

Doing a round of major edits, or letting someone loose on the site? Let us know and we can take an extra on-demand backup first — a save point you can come back to that doesn’t wait for the nightly run.