Your website
Logging in, making changes, requesting updates and understanding your site.
Clear your cache
Force your browser to load the latest version of a page when something looks out of date or broken.
Find your enquiries
How to view form submissions from your website, whether you use Gravity Forms or Elementor Forms.
After launch
A practical checklist of things worth doing in the weeks after your website goes live.
WooCommerce support
What Jezweb can help with on an existing WooCommerce store, and how ad-hoc support works.
Order numbers FAQ
Order numbers in WooCommerce aren't sequential — here's why that's normal and what to do if you need them to be.
Process an order
How to view, update and complete customer orders in WooCommerce — and where to find the refund option.
Add a product
How to create a simple product in your WooCommerce store — title, price, image and publish.
Edit prices & stock
How to quickly change a product's price or stock level using Quick Edit or the full product editor.
Put a product on sale
How to add a sale price to a product and optionally schedule when the sale starts and ends.
Discount coupons
How to create and configure a percentage or fixed-amount discount coupon in WooCommerce.
Shipping prices
How to view and update flat-rate shipping costs in WooCommerce shipping zones — and when to ask us for help.
Logging in
How to reach your WordPress admin area and what to do if you forget your password.
The dashboard
A plain-English tour of the WordPress admin area — what each menu item does and what to leave alone.
Edit page text
How to find a page, open the editor, change some text, and save your changes.
Images
How to upload images to the Media Library and swap an image on a page.
Blog posts
How to write and publish a new blog post, including categories and a featured image.
Add a user
How to create a WordPress login for a staff member and choose the right role.
Business details
Where to find and update contact details, opening hours, and other information that appears across your whole site.
Block editor
A full walkthrough of Gutenberg — blocks, the toolbar, the sidebar, and saving.
Undo & revisions
How to undo recent edits with Ctrl+Z and how to restore a previous version of a page using WordPress revisions.
Edit a page
Open the Elementor editor, drag widgets onto your page, edit their content, and save your changes.
Change images
Replace an image on your Elementor page by choosing a new one from the media library or uploading your own.
Undo changes
Step backwards through your edits using Elementor's History panel, or restore an older saved version with Revisions.
Broken page
What to check when a page built with Elementor looks wrong, overlaps, or shows missing content.
Gravity Forms entries
How to view, search, and open individual form submissions in Gravity Forms.
Notification emails
How to add or update the email addresses that get notified when someone submits a Gravity Forms form.
Edit form fields
How to add, relabel, and configure fields in the Gravity Forms editor — and what to avoid to prevent breaking notifications.
Export entries
How to download your Gravity Forms submissions as a CSV file you can open in Excel or Google Sheets.