What's billable and what's included
We want you to understand how we think about billable time, so there are no surprises. These guidelines apply to web developers, designers, and content writers — anyone working on your project.
Billable time
Active development
Time spent writing code, debugging, testing, and implementing features for your project.
Meetings and consultations
Project planning meetings, design reviews, calls to understand your requirements, or update meetings with you or your team.
Research and problem-solving
Time spent investigating an issue or researching the best solution to a problem in your project.
Documentation
Writing instructions, creating specifications, recording screen walkthroughs, or reviewing work — anything that helps explain or maintain what’s been built.
Support and maintenance
Ongoing support after a project is live — answering questions about features, fixing bugs, deploying updates, or maintaining infrastructure.
Onsite time
If a team member travels to your location, the travel time from our office to yours is billable, along with any parking or toll costs. Time working with you onsite is billable.
Changes to agreed scope
If you change your mind or redirect work mid-project, that time is still billable — it’s work done on your behalf, even if the direction shifted.
Not billable
- Internal team meetings — our own planning sessions, training, or company-wide meetings that aren’t about your project
- Admin tasks — timesheets and internal admin
- Downtime — unplanned interruptions, system outages, or waiting on approvals from our side
- Personal breaks — meal and comfort breaks for our team
How we bill
Time is billed in one-hour increments unless we’ve agreed otherwise in advance.
Invoices are typically issued at the start of the week for the previous week’s work. Payment is due within seven days. If an invoice isn’t paid, work on your project will pause until it’s settled.
Billing disputes
If you believe time billed isn’t related to your project, contact us and we’ll investigate. If the dispute is reasonable, we’ll adjust the invoice. If we determine the time is correctly attributed, we’ll explain our reasoning and reissue.
Questions? Email help@jezweb.net or call 1300 024 766.
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